These documents are published in English. The English version is the governing version; any translation is provided for convenience only.
crewline Terms of Service
Effective date: September 3, 2026 · Version tos-v3.3
Provided by RyeCreek Labs, LLC, a Colorado limited liability company, 361 S Camino Del Rio #271, Durango, CO 81301 ("crewline," "we," "us").
1. Agreement and who's who
These Terms govern use of the crewline platform at crewlineops.com and its related apps (the "Service"). By creating a workspace or using the Service you agree to them on behalf of the business you represent (the "Customer"). "Providers" are the field workers a Customer invites to its workspace. "Clients" are the Customer's own customers (for example, the businesses a cleaning company serves). "Users" means anyone the Customer authorizes in its workspace, in any role (owner, admin/dispatcher, bookkeeper, or provider).
Individual Users. If you access the Service as a User rather than on behalf of a Customer — for example, as a Provider using the provider app — you agree to these Terms in your own capacity as to §7 (AI features), §10 (acceptable use), §§12–13 (disclaimers and limitation of liability), and §16 (governing law and disputes). Your relationship with the Customer that invited you, including pay and employment terms, is between you and that Customer.
2. Workspaces, roles, and invitations
The Customer's workspace owner controls who has access and at what role. Role capabilities are described in the product; the Customer is responsible for assigning roles appropriately and for its Users' actions.
One person may belong to multiple workspaces; each workspace's data remains separate.
The Customer may invite Users by email or by text message. The Customer represents it has an appropriate basis to contact invitees at the numbers and addresses it provides, and that invitation texts it sends comply with applicable messaging laws.
3. The Service
crewline is an operations platform for field-service businesses: scheduling and dispatch (including recurring booking schedules), site checklists and photo documentation, visit records, GPS-assisted check-in and check-out, team messaging with machine translation, client invoicing and online payment collection, provider pay records, document collection and e-signature, AI photo review, and an AI assistant ("Sweep"). Features vary by plan.
4. Customer responsibilities — workforce monitoring and employment
Location and photo monitoring. The Service records location at check-in and check-out (and records rejected check-in attempts), and can require photos of completed work. The Customer — not crewline — decides to use these features and is solely responsible for using them lawfully: providing any notices, obtaining any consents, and complying with employment, privacy, and monitoring laws that apply to its workforce and locations. The Service does not track location continuously.
Employment classification. The Customer is solely responsible for classifying its workers (employee vs. independent contractor) and for all resulting obligations. The Service's worker-type settings (which adjust which document types are offered for collection) are a convenience only; nothing in the Service — including provider types, pay records, or document templates — is advice about classification.
Notices to Clients. Where visits occur at Clients' premises, the Customer is responsible for any notices or permissions those Clients require (including for photos taken on site).
5. Plans, trial, and billing
Free trial — no payment method required. New eligible workspaces receive one 30-day free trial with access to all features, subject to the AI fair-use limits described below. No credit card or other payment method is required to start, no plan is selected at signup, and no subscription is created by starting the trial.
What happens when the trial ends. Nothing is charged automatically, and you do not need to cancel the trial to avoid a charge, because no subscription exists. When the 30 days end, ordinary operational access to the workspace may be restricted until you choose a paid plan. Your data is preserved, and choosing a plan, exporting your data, contacting support, reading these documents, and signing out remain available. We remind you by email before the trial ends.
Starting paid service. You may deliberately choose Launch, Grow, or Scale during or after the trial. Paid service begins only after you select a plan, provide payment information, and successfully subscribe through our payment processor. Once purchased, a subscription renews automatically for its selected billing interval until cancelled.
Cancellation. You may cancel a paid subscription at any time via the billing portal in Settings. Cancellation takes effect at the end of the current billing period; except where required by law, payments are non-refundable and no prorated refunds are given for partial periods.
If you cancel and do not resubscribe. Your data remains yours: your workspace stays accessible for viewing and export. If you schedule a cancellation, the workspace keeps operating normally through the end of the period you already paid for. After paid access ends, the workspace becomes read-only: you and your team can still view existing accounts, jobs, invoices, documents, reports and history, and export everything, but changes — creating or editing records, checking in, sending invoices or messages, and other operational actions — require an active subscription. If a payment fails, the workspace keeps operating normally during the grace period shown in the app; after that grace period it also becomes read-only. Viewing and export remain available (see §9).
One trial per Customer. The free trial applies to new eligible workspaces only. A cancelled or lapsed subscription does not receive another free trial, and subscriptions started after a cancellation, lapse, or reactivation are charged when purchased.
Billing intervals. Plans are offered monthly or annually (annual pricing reflects a discount) at the prices shown at purchase, billed in advance through our payment processor, Stripe. Current plans are listed on our pricing page; as of the effective date they are Launch ($39/mo), Grow ($109/mo), and Scale ($189/mo), with annual equivalents. Taxes may apply.
Plan changes. Upgrades take effect immediately with proration handled by our payment processor; downgrades and interval switches follow the processor's rules.
Price changes. We may change prices with at least 30 days' notice; changes apply at your next renewal.
Fair use of AI features. AI features are subject to reasonable usage limits — for example, monthly caps on AI photo reviews, and a monthly allowance on Sweep requests — which we may enforce to prevent abuse. Current limits are generous relative to ordinary business use and are shown in the product where they apply.
6. Money features
Client payments (Stripe Connect). The Customer may connect its own Stripe account to accept online payment of its invoices. Those charges are processed on the Customer's Stripe account under Stripe's terms; crewline is not a party to the Customer–Client transaction, and Stripe's card-processing fees apply to the Customer.
Transaction fees. crewline does not assess any additional crewline fee on standard card payments processed through the Service, on any plan. Stripe's own processing fees continue to apply to the Customer under its connected-account relationship with Stripe; crewline does not absorb or reimburse them. Manually recorded (offline) payments involve no crewline fee. Payment records may show a crewline fee on historical transactions where such a fee was validly charged under the fee schedule disclosed at that time. We may introduce or change transaction fees in the future, but only with clear advance disclosure on our pricing page and at least 30 days' notice, plus any further notice required by these Terms or by law; a change that removes or reduces a fee may take effect immediately, since it is favorable to the Customer. A different rate may apply where separately agreed with a Customer in writing.
Invoices are the Customer's. The Customer is responsible for the accuracy, taxes, and legality of invoices it issues through the Service, including any messages to Clients included with them.
Provider pay is record-keeping only. The Service records amounts the Customer intends to pay or has paid its Providers, and can export those records. crewline does not hold, transmit, or pay out funds to Providers, is not a payroll service, money transmitter, or tax preparer, and the Customer remains solely responsible for actually paying its workers and for all withholding, reporting (including any 1099s), and related obligations. Exports are informational, not tax documents or tax advice.
7. AI features — important disclaimer
Sweep and AI photo review use artificial intelligence. AI makes mistakes in practice: it can misunderstand requests, produce incorrect or incomplete answers, mis-assess photos, and its behavior can change over time. You must review AI output before relying on it.
Cards are authoritative; prose is not. Actions exist only when shown on an in-app card, and consequential actions (such as sending an invoice or deleting a booking) require your explicit confirmation. Statements in AI conversation text do not create, modify, or prove any record.
AI photo review is an assistive screening tool, not a guarantee of work quality, and its assessments are not shown to Providers.
To the maximum extent permitted by law, we are not liable for losses arising from reliance on unverified AI output.
8. Document collection (tax forms, insurance, attestations, banking details)
The Customer may use the Service to request, collect, store, and track documents and information from its Providers appropriate to the worker type the Customer selects — for contractors, for example: W-9s, work-authorization attestations, insurance certificates with policy numbers and expiration dates; for employees, for example: I-9s and supporting identity-document uploads, W-4s, direct deposit authorizations, and emergency contact details — and to record its own review of them.
crewline collects; the Customer verifies. We do not verify the authenticity, accuracy, completeness, or legal sufficiency of any collected document, form, or attestation, and we make no representation that using these features satisfies any legal obligation. In particular, for Form I-9 the Customer remains solely responsible for completing employment-eligibility verification in accordance with federal procedure, including examining original documents within required timeframes; the Service stores copies for the Customer's records only and does not perform or evidence I-9 verification.
Banking details. Direct deposit authorizations collected through the Service may contain Providers' bank account information. These are stored as documents for the Customer's payroll use; crewline does not use them to move money (see §6). Any template we supply (including the downloadable direct deposit form) is a convenience, not legal or financial advice, and the Customer may substitute its own forms.
Customer-authored templates. The service agreement and work-authorization attestation texts presented to Providers are authored and adopted by the Customer in its Settings. Any sample text we supply is a starting point only, is not legal advice, and must be reviewed and adapted by the Customer's own attorney before use.
Expiration reminders are a convenience and may fail; the Customer remains responsible for tracking its own compliance deadlines.
9. Customer data
The Customer owns its workspace data — accounts, bookings, photos, documents, messages, and records. We process it to provide the Service as described in our Privacy Policy, and the Customer grants us the licenses needed to do so.
Export any time, on any plan. The Customer can export its data from Settings regardless of plan or payment status.
Visit records are designed to preserve history (for example, completed visits and their evidence cannot be deleted through the product). The Customer is responsible for its own retention obligations.
The Customer is responsible for having the rights to the content its Users upload, including photos taken at Client premises, and for information about third parties its Users provide (for example, a Provider's emergency contact).
10. Acceptable use
No unlawful use; no attempting to breach security or others' workspaces; no using the Service to harass; no reselling the Service; no scraping or reverse engineering except as law permits; no using invitation texting for spam. We may suspend accounts that endanger the Service or other customers, with notice where practicable.
11. Third-party services
The Service relies on third-party providers (including Stripe for payments, hosting and AI infrastructure, email delivery, and address lookup services) identified in our Privacy Policy. Their availability is outside our control, and their terms apply to their services.
12. Disclaimers
The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation, or that location readings, translations, reminders, scheduled/recurring booking generation, or AI outputs will be accurate.
13. Limitation of liability
To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, or data; and (b) our total liability arising out of the Service is limited to the greater of the amounts the Customer paid us in the twelve months before the claim or one hundred dollars ($100).
These limits do not apply to: the Customer's payment obligations under §5 and §6; the Customer's indemnity obligations under §14; either party's liability for fraud, willful misconduct, or death or personal injury caused by its negligence; or the Customer's misuse of the Service in violation of §10.
14. Indemnity
The Customer will defend and indemnify crewline against third-party claims arising from: the Customer's monitoring of its workforce; employment or classification disputes with its workers; its invoices, charges, platform-fee-bearing payments, and Client relationships; documents, forms, and attestations it requires or adopts (including I-9 and payroll-related materials); invitation emails and text messages it sends through the Service; and content it or its Users upload — except to the extent caused by our breach of these Terms.
15. Term, suspension, and termination
These Terms apply while the Customer uses the Service. Either party may terminate as described in §5 (cancellation) or for material breach uncured after notice.
On termination or non-payment, the workspace becomes read-and-export only per §5; we do not hold data hostage. We may delete workspace data 12 months after termination, with notice where practicable.
16. Governing law; disputes
16.1 Governing law.
These Terms, and any dispute arising out of or relating to them or to the Service, are governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
16.2 Talk to us first.
Before starting an arbitration or a lawsuit, the party with the complaint will send the other a written notice describing the dispute and the relief sought — to crewline at support@crewlineops.com and at RyeCreek Labs, LLC, 361 S Camino Del Rio #271, Durango, CO 81301, and to a Customer or User at the email address on its account. The parties will then try in good faith to resolve the dispute for 30 days after that notice. Any applicable limitations period is tolled while that 30-day period runs.
16.3 Binding arbitration.
If a dispute is not resolved under §16.2, it will be resolved by final and binding arbitration rather than in court, except as §16.4 provides. This agreement to arbitrate is governed by the Federal Arbitration Act. It covers any dispute arising out of or relating to these Terms, the Service, or the relationship between the parties — including claims that arose before these Terms took effect and claims that arise after they end, and including disputes about the interpretation, scope, or enforceability of this §16, except as §16.6 provides.
The arbitration will be administered by the American Arbitration Association under its Commercial Arbitration Rules (or, where the AAA determines that a different set of its rules applies, those rules), before a single arbitrator. The seat of the arbitration is La Plata County, Colorado. Where the amount in controversy is $25,000 or less, the arbitration will be decided on the documents alone or by videoconference unless the arbitrator determines a hearing is necessary; larger matters may be heard in person in La Plata County, Colorado or, if both parties agree, by videoconference. The arbitrator will apply Colorado law, may award any relief that a court could award to that party on an individual basis, and will issue a written, reasoned award. Judgment on the award may be entered in any court of competent jurisdiction.
16.4 What is not arbitrated.
Either party may (a) bring an individual claim in small-claims court, so long as it qualifies for and remains in that court; and (b) ask the courts described in §16.7 for temporary or preliminary injunctive relief to stop unauthorized access to the Service, misuse of confidential information, or infringement of intellectual property. Doing either does not waive any part of this §16.
16.5 Individual basis only; no class or consolidated proceedings; jury waiver.
Claims may be brought only in each party's individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, coordinated, private-attorney-general, or other representative proceeding. The arbitrator may not consolidate more than one party's claims, may not preside over any form of representative proceeding, and may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide that relief. Each party knowingly and voluntarily waives any right to a trial by jury in any dispute that proceeds in court.
16.6 If part of this section is unenforceable.
The waiver in §16.5 is not severable from the rest of this §16. If a court determines that §16.5 is unenforceable as to a particular claim or request for relief, that claim or request will be severed from the arbitration and heard in the courts described in §16.7, and the remaining claims will proceed in arbitration. Notwithstanding §16.3, only a court — and not an arbitrator — may decide whether §16.5 is enforceable. If §16.3 is held unenforceable in its entirety, §16.7 governs.
16.7 Courts.
For any dispute not subject to arbitration, and for any proceeding to compel arbitration or to confirm, vacate, or enforce an award, the parties consent to the exclusive jurisdiction and venue of the state courts located in La Plata County, Colorado and of the United States District Court for the District of Colorado, and waive any objection to those forums, including on grounds of inconvenient forum.
16.8 Arbitration costs and fees.
The AAA's rules govern filing, administrative, and arbitrator fees. Where the party initiating arbitration is an individual rather than a business, crewline will pay any AAA filing and administrative fees and the arbitrator's compensation that exceed what it would have cost that party to file the same claim in a Colorado state court, unless the arbitrator finds the claim frivolous. Each party otherwise bears its own attorneys' fees and costs, except where a statute or the arbitrator's award provides otherwise.
16.9 Opting out of arbitration.
You may opt out of §§16.3 through 16.6 by emailing support@crewlineops.com with the subject line "Arbitration opt-out," within 30 days after you first accept these Terms — or, if arbitration is added or materially changed by a later version, within 30 days after that version takes effect for you. Include your name and workspace. Opting out affects nothing else in these Terms and will not affect your account or your use of the Service. If you opt out, §16.7 governs your disputes.
16.10 Survival.
This §16 survives termination of these Terms and closure or cancellation of your account.
17. General
17.1 Entire agreement.
These Terms, together with the Privacy Policy and any written order form or side letter signed by both parties, are the entire agreement between the parties about the Service and supersede prior discussions. Where a signed side letter conflicts with these Terms, the side letter controls for that Customer.
17.2 Severability and waiver.
If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary and the rest remains in effect (subject to §16.6). A party's failure to enforce a provision is not a waiver of it.
17.3 Assignment.
The Customer may not assign these Terms without our written consent, except to a successor to all or substantially all of its business or assets. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets. Any other attempted assignment is void.
17.4 Force majeure.
Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including outages of the third-party services described in §11.
17.5 Electronic records and signatures.
You consent to receive notices, disclosures, agreements, and other communications from us electronically, including by email and in-app notice, and you agree that electronic signatures and records captured through the Service — including signed attestations and agreements — satisfy any requirement that such records be in writing and signed.
17.6 Notices.
Notices to crewline go to support@crewlineops.com and to RyeCreek Labs, LLC, 361 S Camino Del Rio #271, Durango, CO 81301. Notices to you go to the email address on your account or by in-app notice.
17.7 Feedback.
If you send us suggestions or feedback about the Service, we may use them without restriction or obligation to you.
17.8 No third-party beneficiaries.
These Terms create no rights in any third party, including a Customer's Clients.
17.9 Independent contractors.
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between crewline and any Customer, User, or Provider.
18. Changes to the Service and these Terms
We may improve or modify the Service over time. We may update these Terms; material changes will be notified in-app or by email at least 15 days before taking effect, and continued use after that constitutes acceptance.
19. Contact
support@crewlineops.com · RyeCreek Labs, LLC, 361 S Camino Del Rio #271, Durango, CO 81301.
